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PRICING: While every effort is made to prepare our Web Site as accurately as possible, we reserve the right to correct pricing errors posted on the website accidentally.
SHIPPING: Customer pays all shipping charges. All shipments are shipped from Smithfield, VA, via USPS. Pet Persona Inc charges a flat rate of 15% of every order to cover shipping and handling. Most shipments with ship within 1 business day. Shipments to Alaska and Hawaii will likely take an extra day. Sorry we do not use UPS or Fedex as a method of transport.
CANCELLATIONS: Every effort will be made to cancel orders at the customers request as soon as possible, however any order cancelled after shipping must be returned at the customers expense and will require return authorization from Pet Persona Inc before returning.
TERMS: Pet Persona Inc. accepts Visa, Mastercard and American Express for payment in the online store. Personal Checks may be used for in store pick up only and will require personal identification.
RETURNS: All returns must be authorized by Pet Persona Inc, unauthorized returns will be refused.
1. Returns must be in original carton and be in new condition as determined by Pet Persona Inc.
2. Merchandise drop shipped from the manufacturer must be returned to the manufacturer according to the manufacturer's return policy.
3. Merchandise may be returned within 30 days of receipt for exchange or store credit only. Merchandise must be returned in the same conditioned received.
4. Customer is responsible for all shipping charges.
5. Physical return address: 308 Main St. Smithfield, VA 23430.
DAMAGED MERCHANDISE: Must be reported to Pet Persona Inc within 10 days (keep all packaging materials). Pet Persona Inc will not accept claims after 10 days of delivery date. When merchandise is discovered damaged after opening - call Pet Persona Inc immediately to report damage. Do not return merchandise without Pet Persona Inc's authorization. Keep original carton and all packing materials.
BACK ORDERS: Out of stock merchandise will be backordered automatically. Pet Persona Inc will notify customers if backordering is necessary at which time customers may opt to cancel their order. Items available from the order will be shipped immediately and not held until the backordered item is available, separate shipping charges will be billed with each shipment.
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